Premier Service - Quality Service Certified^®

Are you a Southern California home buyer or home seller? Read how Premier Service and using a Quality Service Certified® Real Estate Professional can benefit you!

Premier Service

Fran and Rowena have achieved the Premier Service Diamond Elite Award for dedication and excellence in service to their clients.  What this means to you is to know you are working with someone who has 100% Customer Service Satisfaction Rating.

Premier Service is a customer service program designed to create a consistent, reliable, measurable and marketable service experience.  Consulting, listening, establishing expectations, and a written service commitment strengthens the client's service objective.  The customer "grades" the real estate professional after the transaction through a third-party independent research company.

A Premier Service professional can give a higher level of service, having achieved the designation of Qualified Service Certified® (QSC designation) Real Estate Professional.

Customer Satisfaction Rating - Quality Service Certified (QSC)

The Customer Satisfaction Rating (CSR) is an average of the service scores given by buyers and sellers. After a transaction is completed, home buyers and home sellers are sent a survey by Leading Research Corporation, an independent company. Buyers and sellers give a satisfaction rating to the Quality Service Certified (QSC) sales professional.  The CSR ranges from 1 (lowest) to 5 (highest).

Obtaining the Quality Service Certified (QSC) designation demonstrates the level of
commitment we have towards providing the very best service to you, our valued client.

The QSC Platinum level is indicative of 100% client satisfaction.
Let us show you how you can be our next satisfied client!

View the Quality Service Certified (QSC) Certificate


View the

Quality Service Certified Platinum Certificate

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Author: Fran Vernon - of Fran and Rowena
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